📦 Learn More About BFMR Insurance

Protect your purchases with confidence. Our package insurance is here to help when things don’t go as planned - whether something gets lost, damaged, or tampered with.

1. What is BFMR Insurance?

BFMR Insurance is a way to protect your purchases in the event your package goes missing, is tampered with, or arrives damaged. Retailers don’t always offer refunds in these situations - our insurance gives you peace of mind knowing you’ll be covered. This way you can focus more on earning!

2. How It Works

Purchasing BFMR Insurance is easy:

1. Look for the “Not Insured” status
   In My Tracker, find the “Not Insured” status under the Insurance column for eligible packages.
2. Verify Your Package Value
   Click the icon and confirm the correct value.
3.  Purchase Insurance
   Insurance status will be updated and you can click to view your Certificate.
4. Monitor Your Package
   If your package is not delivered, arrives damaged, or items are missing/tampered with, you may open a claim.

3. What’s Covered?

We’ve got your back if something goes wrong - here’s what qualifies:

• Packages valued up to $20,000.00
• Packages marked delivered, but we never physically received in hand
• Packages lost in transit
• Packages that arrive tampered with
• Packages with items in missing in the box
• Damaged items
• Tracking that matches what you had insured

4. How Much It Costs

Insurance costs vary and are based on the value of your package. You will be covered up to the entered package value or the actual amount paid to the retailer - whichever is lower. This cost will be deducted from the next payment BFMR sends you. 

5. How Do Claims Work?

If you experience issues with your insured package, file a claim to start your reimbursement process. Important: You must file a claim within 30 days of delivery (or expected delivery if not delivered).

1. Before Filing an Insurance Claim *(Required)*:

1. 1. Cross-check your expected delivery date with the processing date in the purple banner at the top of our website. If we have caught up to your package and you notice an issue with your package, move onto the next step.
   2. Confirm the ship-to address follows our guidelines. If it does not, your claim will be denied.
   3. Submit an Insurance Ticket
   4. If BFMR Support is not able resolve your issue, you will need to reach out to the retailer and request a refund or resolution. Important: you will be asked to provide proof of the retailer denying your refund.
2. File a Claim:
   Once the above steps are completed:

3. 1. Click the "File a Claim" link in your certificate.
   2. Prepare and upload all required documentation.
4. Reimbursement:
   Your claim will be reviewed and when/if approved, you will receive a check in the mail or a bank wire.

6. What’s Not Covered

To ensure a successful claim, make sure your shipment qualifies. We do not cover:

• Packages self-shipped from a home address
• Packages not shipped to our Hudson address
• Packages marked delivered before insurance was purchased
• Jigged addresses (follows our guidelines)
• Packages that are dropped-off at our location
• Gift cards that are shipped to us
• Items we are not purchasing
  
  

Still Have Questions?

Our team is here to help. Reach out any time for assistance with your package, coverage questions, or claim process.